At Arthro Syrup, customer satisfaction is important to us. We are committed to providing quality orthopedic care products and a smooth shopping experience for every customer. If you are not fully satisfied with your purchase, our Returns & Refunds policy is designed to assist you fairly and efficiently.
Return Eligibility
Customers may request a return for eligible products within the applicable return period after receiving the order. Returned items should be unused, in original condition, and include original packaging, accessories, labels, and documentation where applicable.
Products that are damaged due to improper use, mishandling, unauthorized modifications, or normal wear and tear may not qualify for returns or refunds.
Refund Process
Once a returned product is received and inspected, Arthro Syrup will review the return request and notify the customer regarding approval or rejection of the refund. Approved refunds will generally be processed using the original payment method whenever possible.
Refund processing times may vary depending on banking institutions, payment gateways, or financial service providers.
Damaged Or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible with your order details and relevant photos. We will review the issue promptly and work toward providing a suitable replacement, exchange, or refund when applicable.
Non-Returnable Products
Certain products may not be eligible for return due to hygiene reasons, medical-use restrictions, clearance sales, customized items, or other conditions specified at the time of purchase.
Order Cancellation
Orders may only be canceled before processing or shipment. Once an order has been shipped, cancellation requests may no longer be accepted. Customers may still request a return according to the return eligibility guidelines after delivery where applicable.
Shipping Charges For Returns
Return shipping costs may vary depending on the reason for the return and company policies. Customers may be responsible for return shipping fees unless the return is due to a damaged, defective, or incorrect product.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or order-related concerns, please contact the Arthro Syrup support team. We are always happy to assist you and ensure a positive customer experience.